NEWS

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APPOINTMENT UPDATE (from 1 October 2020):
Monday to Friday:
Mixed Billing Policy applies to both face to face consultations and PHONE consultations.
Phone Consultations are $60.
We bulk bill children 15 years and under, concession card holders and DVA card holders).
Saturday:
Mixed Billing Policy applies to both face to face consultations and PHONE consultations for EXISTING patients only.
NEW PATIENTS need to pay for their initial consultation.
Phone Consultations on Saturday morning are $60.
Phone Consultations on Saturday from 1pm are $80.
Sunday:
Private Billing Only (no bulk billing offered).
Standard Consultation is $100.
Phone Consultation is $80.
Please note, if you are coming to our practice for an appointment, we are limiting the number of patients in our waiting room at any one time. We appreciate if only the patient is to come to the practice (or one parent with child or one carer with patient if needed) to limit the amount of people in our practice at any one time.

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From 3 October 2020 our opening hours will change as below:
Monday: 8am-5pm
Tuesday: 8am-6.30pm
Wednesday: 8am-6.30pm
Thursday: 8am-6.30pm
Friday: 8am-5pm
Saturday: 8.30am-5pm
Sunday: 8.30am-1pm
Mixed Billing is offered Monday to Friday (we bulk bill children 15 years and under, concession card holders and DVA card holders).
Saturday: Mixed billing is offered to all existing patients. New Patients will need to pay a consultation fee with rebate, if eligible.
Sunday: Private billing only (no bulk billing offered). All patients to pay a consultation fee with rebate, if eligible.

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BetterConsult is here 

We’re excited to announce that the doctors at our practice now use BetterConsult to help you get the most out of your appointment.

BetterConsult is a “smart” pre-consultation questionnaire that asks the questions your doctor usually asks about the reason for your visit. It then prepares a summary for your doctor.

What does this mean for you?

By knowing this information at the start of your appointment, your doctor can spend more of your time focussed on addressing your healthcare needs.

Filling out BetterConsult prior to your appointment also helps you think through what you would like to address with your doctor.

How does it work?

You will receive an SMS from our practice the day before your appointment (or immediately if your appointment is within 24 hours of booking) with a link to your pre-consultation questionnaire.

When you receive the SMS, simply

  1. Click the secure link in the SMS

  2. Register or login to your free BetterConsult account

  3. Complete the BetterConsult questionnaire

BetterConsult protects your medical information

With BetterConsult your medical information is private, confidential and totally secure, to meet and exceed Australian data privacy legislation.

For more information, please view the FAQs.


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The Government has announced that from 13 March to 30 September 2020, GPs are able to provide bulk billed Telehealth consultations to all patients with a Medicare card.

All appointments at our practice need be made as a Telehealth consultation initially. The doctor will decide if a face to face appointment is required after your Telehealth consultation.

Did you know that we can also complete your GP Management Plan, Care Plan or Mental Health Plan via a Telehealth consultation?

You can book your Telehealth consultation by phoning the practice or by booking online.


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I feel sick, or someone I care for feels sick. What do I do?

You, or the person you’re caring for, should stay home. Don’t go to work or school. This is important to stop the spread of any illness. Get plenty of rest and drink lots of water.


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CORONAVIRUS UPDATE: If you have travelled overseas in the past 14 days and you have symptoms such as fever, cough, sore throat or breathlessness, OR had recent close contact with a confirmed case of Covid-19, please do not make an appointment at our practice.

Instead, if you are a regular patient of our practice, you can phone us to book a bulk billed telephone consult with your regular GP (further conditions apply) OR you can attend the Minor Injury and Illness Clinic (at Caloundra Hospital) which is now solely a Fever Clinic for Covid-19 screening.

**Testing for Covid-19 is only available to those people who have been overseas in the past 14 days and have fever or respiratory symptoms OR had recent close contact (previous 14 days) with a confirmed case of COVID-19.

**Patients who present with cold and flu-like symptoms, who do not meet the above criteria, will NOT be tested for COVID-19.


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We are very excited to announce that we will be launching a brand new look for Apollo General Practice!

You will notice our logo and signage changing over the coming weeks.

We are still the same caring practice you have always known and will continue to provide you with our experienced and professional service.

We hope you love our new look as much as we do.


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Congratulations to our amazing staff and doctors who helped us achieve another successful Accreditation with QPA.

But what does this mean for our patients?

A practice with accreditation has been assessed as meeting standards that define best practice in patient care by a team of independent, experienced, general practice professionals. An accredited practice’s staff have participated in interviews, demonstrating their knowledge and commitment to quality, and to your care. The facilities of an accredited practice have been examined so that you, the patient, can rest assured that your practice has all the equipment and systems it needs to provide you with safe, optimal care.


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We have reviewed our Billing Policy and due to increasing costs to run our practice and to continue to provide you with the best possible care, time and attention, we are introducing mixed billing for consultations for all doctors at the practice, 7 days a week.

This will be effective from 4 November 2019.

Only eligible patients will be bulk billed for Medicare Rebateable Services.  These patients include children 15 years and under, Health Care Card and Pension card holders, DVA card holders and Aboriginal and Torres Strait Islander patients.

Patients who do not fall into one of these categories will be charged a private fee as follows:

Monday to Friday Standard Consultation $65 Fee $38.20 Medicare Rebate Out of pocket $26.80
Monday to Friday Long Consultation $110 Fee $73.95 Medicare Rebate Out of pocket $36.05
Monday to Friday Prolonged Consultation $150 Fee $108.85 Medicare Rebate Out of pocket $41.15

 

Saturday morning Standard Consultation $75 Fee $38.20 Medicare Rebate
Saturday morning Long Consultation $115 Fee $73.95 Medicare Rebate
Saturday from 1pm Standard Consultation $100 Fee $49.80 Medicare Rebate
Saturday from 1pm Long Consultation $135 Fee $85.30 Medicare Rebate
Sunday all day Standard Consultation $100 Fee $49.80 Medicare Rebate
Sunday all day Long Consultation $135 Fee $85.30 Medicare Rebate

 

Did Not Attend Fee $40 No rebate available

Your Medicare rebate can be processed by the practice.  You will need to pay the total fee upfront and then the rebate from Medicare will be refunded to you as per Medicare processing times into your bank account.  Our software allows for on the spot processing through Medicare and if you have an EFTPOS debit card, we can put the rebate in instantly.  Alternatively, if you have provided Medicare with your bank details, the rebate will be back in your bank account within 24 hours.  Please discuss with our reception team for more information.

Thank you for your understanding and continued support.

Apollo General Practice


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