National Home Doctor Service provides an after-hours mobile service for our patients. National Home Doctor Service is available by phoning 13 74 25. Home Visits provided by the National Home Doctor Service are Bulk Billed if you hold a valid Medicare Card.

Alternatively, you can attend the Minor Injury and Illness Clinic (MIIC) at Caloundra Hospital, which is located on West Terrace, Caloundra (Ph 07 5436 8600) or contact the After Hours GP Helpline on 1800 022 222 for advice.

Remember, if it is an emergency phone an ambulance on 000

WE ARE A MIXED BILLING PRACTICE

Monday to Friday:
We offer Bulk Billing for all children 15 years and under, concession card holders and DVA card holders.

Saturday:
Mixed Billing Policy applies to face to face consultations and morning phone consultations for EXISTING patients only.
NEW PATIENTS need to pay for their initial consultation.

Patients who do not fall into one of these categories will be charged a private fee. No accounts will be issued and payment is required on the day of visit.

Your Medicare rebate will be processed by the practice.  You will need to pay the total fee upfront and then the rebate from Medicare will be refunded to you as per standard Medicare processing times into your bank account.

Private Billing
WorkCover claims, life insurance and superannuation reports, pre-employment medicals, commercial driver licence medicals, iron infusions, drug and alcohol urine testing and immunisations required for work or study are not covered under Medicare and require payment on the day of visit. Please check with reception staff for current pricing.  Please inform reception the reason for your appointment when phoning to make an appointment.

Did Not Attend Fee

If you do not cancel your appointment with at least 1 hours notice, you will be charged a did not attend fee of $40.

Online Appointments

Doctors’ appointments can now be booked online either via our website or you can download the Automed (AMS) app on your smartphone.

Appointment Bookings

Apollo General Practice runs an appointment system Monday to Friday and on Weekends. Appointments are set at 10 minutes for a standard consultation with longer appointments available on request.  Urgent Medical Problems will be triaged by our Practice Nurse and dealt with promptly.  Please note on weekends we close for lunch between 12pm-1pm.

Home Visits

Home visits are available on request for our regular local patients who are unable to attend the practice due to serious chronic health reasons.

Did Not Attend Fee

If you no longer require your appointment, we would appreciate you phoning to cancel so the time may be made available to other patients.

If you do not cancel your appointment with at least 1 hours notice you will be charged a did not attend fee of $40 which is not claimable on Medicare.

Patients of our practice are able to obtain information or advice related to their clinical care by telephone in a situation where a consultation is impractical. A message will be taken to pass onto the Doctor.  Your call may be directed to one of our nurses who may be able to assist if your Doctor is not available.

Communication with patients via electronic means (email or fax) is conducted with appropriate regard to the privacy laws relating to health information and confidentiality of the patient’s health information.

We require you to attend your usual doctor in order to receive test results, obtain a prescription or request a referral.

We also have a reminder and recall system in place so we can contact you in regards to making an appointment for follow up of test results and preventative health services such as immunisations, blood tests or annual health checks that are of benefit to you.

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone 07 5438 1200.

They will assist with the communication of your primary spoken language to better communicate your medical needs between yourself and your doctor.

A free interpreting service is available for patients who are hearing impaired and use Australian Sign Language (AUSLAN). Contact the National AUSLAN Interpreter Booking and Payment Service (NABS) on 1800 246 945 or visit the NABS website for further information.

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We use this information you provide to manage your personal health care.  We generally disclose selected information to various other health services involved in supporting your health care management (e.g. pathology).

If you have any questions about how we handle your personal health information or need to arrange access to your records, please contact the Business Manager.

We hope to provide a professional, quality and caring medical service for our patients.  If you have any concerns, complaints or suggestions about any aspect of our service, we would appreciate hearing about them and encourage patients to complete our Patient Feedback Form and place it in the box at reception.

If you feel you have an issue that needs to be addressed outside of this practice, you can contact the Queensland Government Centre for handling complaints:

Office of the Health Ombudsman (OHO)
PO Box 13281 George St
Brisbane Qld 4003
Phone: 133 646
http://www.oho.qld.gov.au
Email: complaints@oho.qld.gov.au